As a Member of Parliament, I receive many hundreds of emails per day, so please bear with me as you await a response. The below information sets out how you can help me to respond as quickly and effectively as I can.
MPs can only raise concerns on the behalf of their own constituents so please make sure to include your full address in any correspondence. If you are unsure whether I am your Member of Parliament, you can check to see if you live in the Wycombe constituency here by entering your postcode.
If you are a constituent, please contact me via email at emma.reynolds.mp@parliament.uk, or call 020 7219 3000. You can write to me at Emma Reynolds MP, House of Commons, London, SW1A 0AA.
Please review my Office Standards Policy.
Help Us to Help You
If you are an individual, please make sure that you have confirmed your full name and full postal address. Without this information there may be a delay in receiving a response. Due to strict parliamentary protocol, we can only assist people living in the Wycombe constituency. You can double check who your Member of Parliament is here.
If you ask me to pursue a matter on your behalf, my office will use your information to assist you. We may share your details with relevant agencies (e.g. Department for Work and Pensions, the Home Office, or Buckinghamshire Council) where necessary. Click here to read my privacy policy in full.
As a rule, my team and I aim to respond to emails within the following timeframe:
- Urgent casework requiring an immediate intervention – as soon as possible.
- Specific individual casework – within 10-20 working days.
- Government policy casework – within 3 months. (We are receiving extremely high levels of communication currently so responses are likely to take longer)
Examples of urgent casework
Examples of urgent casework might include risk of eviction, homelessness, urgent Home Office enquiries, mental health crisis or financial crisis. Please mark your email as ‘Urgent’ if you require immediate attention, so that the team can prioritise its workload.
Please read carefully the below information on what is required for different types of casework.
If your case relates to immigration, please provide any Home Office reference numbers or other relevant documents. Please also make sure that you have provided the nationalities, dates of birth and passport numbers of all those concerned in the case.
If you are emailing on behalf of someone else, please make sure you have provided a Letter of Authority (LOA), giving you and my team consent to act on the other person’s behalf. This LOA should be signed and dated by this person. Without this letter we are unlikely to be able to provide support on the case.
If your case relates to benefits, please make sure that you have provided your National Insurance number, any reference numbers for tribunals and information on the progress of your case (i.e. have you applied for a mandatory reconsideration, have you appealed the decision of the Department for Work and Pensions etc).
If your case relates to housing, please make sure that you have provided information on who your landlord is, how many people live in your property, your current priority banding and whether you receive housing benefit.
I receive hundreds of model letter campaign emails through petition websites regarding the Government policy on a great number of domestic and foreign issues. As these emails are sent to me in a template format, please expect any response to be personally written but also standardised. They also often come in large waves, so please bear in mind that it might take a while to prepare and send back a response.
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Labour, as a political party, has a key role to play in the democratic process. Data protection law recognises that it’s in the public interest for political parties to collect and process personal information, including about political opinions. We also collect, with consent, contact information that people freely provide to us, such as email addresses and telephone numbers.